This October, we’re inviting Nelnet Campus Commerce partners to the Embassy Suites by Hilton in Buffalo, New York for our largest annual user group conference: CampusConnect 2019.
At CampusConnect, you’ll get to know Nelnet Campus Commerce experts in person, plus have the opportunity to ask questions and get assistance unique to your institution at the Expert Bar. You will also partner on product enhancements, participate in birds of a feather discussions, and have in-depth product training and learning sessions with top industry leaders. Additional preconference workshop sessions include Bursars 101 and Security and Compliance.
Enhance your CampusConnect experience by attending a preconference workshop. (Cost of $250 per attendee, in addition to general registration for CampusConnect).
Focused on compliance and security, this session led by Ron King, president of CampusGuard, and Ryan Combs, chief security officer at Nelnet, will take a deep dive into technical safeguards, P2PE, data security, partnerships between IT and the business office, and better understanding compliance as a CISO.
Date: Tuesday, October 1
Time: 1-5 p.m.
Led by David Glezerman, Retired Asst. Vice President and Bursar, Temple University and Managing Partner, the DRG Group, LLC., this session will help individuals who are new to Student Accounts learn the fundamentals of student account management. Participants will also receive a copy of “Managing & Collecting Student Receivables,” a book co-authored by David.
Date: Tuesday, October 1
Time: 1-5 p.m.
When you register, choose from one of two outing options during our trip to Niagara Falls from the activities section below. After the outings, we’ll meet at the Hard Rock Café for a hosted reception. (Please note: Plus-ones are welcome; they’ll be included in transportation to and from the Niagara outings as well as the reception at the Hard Rock Café. However, plus-ones will be responsible for the cost of attending the excursion of their choice at the Falls.)
Niagara Falls: Maid of the Mist Boat Ride | 10/02/2019
Spend an hour on the iconic Maid of the Mist. Take a break from talking shop to view beautiful fall foliage surrounding the Niagara Falls area. It is recommended to bring a change of clothes.
Niagara Falls: Cave of the Winds Tour | 10/02/2019
Stand a mere 20 feet from Bridal Veil Falls. On this tour, you’ll explore wooden walkways, learn about the history of Niagara Falls, and visit the famous “Hurricane Deck.” It is recommended to bring a change of clothes.
Download a full agenda to plan your schedule in advance.
“CampusConnect is not only a great place to ‘connect’ with our Nelnet partners – it’s also a place to meet with colleagues from other colleges and universities. The semi-informal sessions are large enough to have meaningful collaboration and small enough that everyone’s voice can be heard. Having so much knowledge available in one place is invaluable.”
– Maria Brown, Cashier’s Office Director, North Carolina State University
The conference is being held at Embassy Suites by Hilton Buffalo. The hotel provides easy access to the activities surrounding downtown Buffalo. Just two blocks away is the complimentary light rail to take you to explore many waterfront destinations including KeyBank Center, Riverworks, HarborCenter, and Canalside. Anchoring the first eight floors of the Avant Building, our hotel is surrounded by top banking, medical and government offices including City Hall two blocks away.
The hotel shuttle service runs from 7:00 a.m. to 9:00 p.m. daily and will pick up at Buffalo Niagra International Airport. They pick up at the top of the hour and there is a $15 fee/room each way. To arrange this shuttle service, please call the hotel at (716) 842-1000. Uber/Lyft are also great options if you need transportation outside of these times.
Hotel cut-off day is August 31st!Book your room
Embassy Suites by Hilton, Buffalo
200 Delaware Avenue
Buffalo, New York 14202
New York Times Best-selling Author, Journalist, Education Strategist and LinkedIn Top 10 Influencer
2027: The Decade Ahead for Higher Education
As a columnist for the Washington Post and The Atlantic, Jeff has been covering the education beat for over 20 years. Join his keynote session on Wednesday morning, October 2.
Award-Winning Author and Global Futurist Speaker
Emerging Opportunities: Trends and Technologies Transforming Education
Simon will present his insights on emerging trends and technologies that are reshaping the future of education in his keynote presentation on Thursday, October 3.
Submit your proposal by June 28 to be considered as a speaker. As a bonus, all accepted speakers receive free registration to CampusConnect 2019.
Choose Your Topic
Choose Your Format
Submit Your Proposal
Email Daryl.Robinson@Nelnet.net your speaking session proposal:
We’ll determine speaking sessions based on whether:
12:00 p.m. – 8:00 p.m. Registration
1:00 p.m. – 2:45 p.m. Nelnet Campus Commerce Advisory Board
1:00 p.m. – 5:00 p.m. Workshops
3:00 p.m. – 4:45 p.m. Tuition Management Systems Advisory Board
6:00 p.m. – 8:00 p.m. Opening Reception with Hors d’oeuvres
7:00 a.m. – 8:00 a.m. Breakfast Provided
8:00 a.m. – 8:15 a.m. General Session – Welcome
8:15 a.m. – 8:45 a.m. General Session – Nelnet Updates
DeeAnn Wenger, President NBS
8:45 a.m. – 9:45 a.m. General Session – Keynote Speaker
Jeffrey Selingo, New York Times Best-selling Author, Journalist, Education Strategist and LinkedIn Top 10 Influencer
9:45 a.m. – 10:05 a.m. Refreshment Break, Exhibits, and Networking
10:00 a.m. – 12:00 p.m. Expert Bar – Ask Your Expert
10:05 a.m. – 11:20 a.m. Tomorrow’s Technology and the Potential Impact to Higher Education
Don Grauer, Regional Director – East
Andy Bracciano, Technical Sales Engineer
11:30 a.m. – 12:00 p.m. Breakout Sessions
12:00 p.m. – 1:00 p.m. Lunch Provided
1:00 p.m. – 2:30 p.m. Expert Bar – Ask Your Expert
1:00 p.m. – 1:30 p.m. Product Vision
Daryl Robinson, Director of Product Strategy – Nelnet Campus Commerce
1:40 p.m. – 2:10 p.m. Birds of a Feather – Breakout sessions by ERP
2:20 p.m.– 2:40 p.m. Nelnet Connector Update
Tom Comerford, IT Director – Nelnet Campus Commerce
2:40 p.m. Refreshments To-Go
3:00 p.m. Depart for Niagara Falls
Board buses provided (+1 Welcome)
3:45 p.m. – 4:45 p.m. Niagara Falls Excursion
Select from Maid of the Mist or Cave of the Winds. See activities section for details.
5:00 p.m.– 7:00 p.m. Hard Rock Café Dinner & Reception
Hosted reception, stroll downtown Niagara (+1 welcome)
7:30 p.m. Depart for Hotel
7:00 a.m.– 8:00 a.m. Breakfast Provided
8:00 a.m. – 9:00 a.m. General Session – Keynote Speaker
Simon Anderson, Best-selling Author
9:00 a.m. – 12:00 p.m. Expert Bar – Ask Your Expert
9:10 a.m. – 9:40 a.m. Product Roundtables – Roadmaps and Voice your Needs
Meet with Product Managers to review product roadmaps and make suggestions for features and enhancements
9:40 a.m. – 10:00 a.m. Refreshment Break, Exhibits, and Networking
10:00 a.m.– 10:40 a.m. The Power of Psychobabble: Using Psychological Principles to Enhance Student Interactions
Andrea Fillip, M.S., Bursar/Adjunct Psychology Faculty – College of the Mainland
Psychology is at the heart of every good customer service experience. As a Bursar as well as a psychological professional (MS in applied psychology and psychology instructor), I’ve come to know how important the right kinds of interactions can be in order for students to be successful while attending college. This fun and interesting presentation will introduce basic psychological principles that employees in any department or position can utilize to enhance staff/student interactions and relationships. Takeaways: Make it personal: 1) using Maslow’s Hierarchy of Needs to relate to the student; 2) Abandon Fight or Flight: Demonstrating Concern and Empathy Insteady; 3) The Power of Apology: Changing the climate of the situation; 4) Personal experiences: Developing consensual validation; 5) Serial Positon Effect: Start great finish Greater
10:45 a.m. – 11:30 a.m. General Session – Student Q&A Panel
11:40 a.m. – 12:10 p.m. Breakout Sessions
12:15 p.m. – 1:15 p.m. Lunch Provided
1:15 p.m. – 2:00 p.m. Product Roundtables – Roadmaps and Voice your Needs
Meet with Product Managers to review product roadmaps and make suggestions for features and enhancements.
2:00 p.m. – 2:15 p.m. General Session – Wrap up and Closing Comments
DeeAnn Wenger, President, Nelnet Business Solutions
2:30 p.m. – 3:30 p.m. Optional Product Training Sessions: